Refund and Return Policy

1. This policy sets out the refund and returns policy for goods or services purchased through the online store operated by The Royal Parks.

2. Due to these products being limited edition and bespoke, The Royal Parks and lululemon do not offer any refunds or returns. 

3. However, under the Consumer Contracts Regulations, if you change your mind about a purchase you have made within 14 working days after the date of delivery, you are entitled to a full refund of the original purchase price for the goods or services you wish to return, and the original postage and packaging charges made. You will not be entitled to a refund of the cost you incur in returning the item to us.

4. If the item you purchased was faulty or did not work properly, or you think the item was not as described in the item description, please contact us first before requesting a refund as we may be able to resolve your problem to your satisfaction.